Frequently Asked Questions
Ten Vail Luxury Mountain Properties
Q: What time is check-in?
A: Check-in is at 4pm, unless other arrangements have been made.
Q: What time is check-out?
A: Check-out time is at 10am, unless other arrangements have been made.
Q: Can I bring my pets?
A:We have many pet-friendly homes, although not all of our vacation rental homes allow pets. Guests bringing pets will obtain written approval from a luxury property specialist prior to arrival. Guests pay a pet fee per pet. Pets under one year of age are strictly prohibited. Pets must be house-trained and are never allowed on furniture, including beds. Guests will sign an addendum to the rental contract agreeing to the conditions that allow for pets at our homes.
Q: What is the cancellation policy?
A: Any requested cancellation must be submitted in writing and sent to experinceten@tenvail.com. Requests must be received more than 60 days prior to arrival for stays less than 31 nights. For stays of 31 nights or longer, 90 days notice is required. You will be refunded the amount paid minus a 10% cancellation fee, excluding any travel insurance payments. Your reservation is non-refundable 60 days prior to arrival for stays less than 31 nights and 90 days prior to arrival for stays of 31 nights or longer. We strongly encourage you to purchase travel insurance to alleviate any potential hardship.
Q: Do I need Travel Insurance?
A:Insurance is offered for purchase with your reservation. Vacation Rental Insurance provides coverage for prepaid, non-refundable expenses due to unforeseen circumstances. We strongly recommend that you purchase this valuable protection.
Q: What is supplied in the home?
A: Ten Vail Luxury Mountain Properties equips each vacation rental with the conveniences and amenities necessary to help you begin your vacation the moment you walk through the door. Some of the rental supplies you can look forward to include everything from hot tub towels and dish soap to hair dryers and laundry detergent. Be sure to take a look at the full list of supplies you can expect in your vacation rental before you start packing for your trip.
Q: Will we have wifi?
A: Yes, all of our vacation rental homes include internet. Due to the nature of mountain living, internet may be slower than you are accustomed to. We do experience spotty signals and outages during extreme weather conditions. If you plan to work from the Vail Valley and internet is essential during your stay, please have a back-up plan.
Q: Do I need to stop in the office to pick up my key?
A: No, our guest servicece team meets you at the home. We will plan your trip and set a time for check in and check out. You will also be provided the lockbox code or keyless entry code prior to arrival. When you arrive in Vail, you can go directly to your vacation rental home.
Q: Can I ship items to the home so that they arrive before or during my stay?
A: If you require a postal delivery to your vacation rental home, you must use FedEx or UPS. If you expect your package to arrive prior to your arrival, you will to address the packages to our office. Fees for delivery may apply. Please call to coordinate details.
While You Are Here
While our concierge services are unlimited, popular requests include private chefs, in-home spa services, ski rental equipment, and grocery delivery. Visit our concierge page for a vast menu of our services, or create your own request!
